If you have an emergency please call 911 immediatelyNeighborhood tip: Program security's phone number as a contact in your phone for easy access in a situation when you need to notify us quickly. |
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With 24 hour security patrol, Canterwood Security is always available and only minutes away from your home if you need assistance. Along with security at the main gate, you will often see our security team doing vehicle patrols. This allows our team to cover a large area in a short amount of time. Our goal is to proactively maintain a safe environment for our families so our team will look for any suspicious activity in Canterwood as well as maintaining a presence of safety and security for our families. The patrol officer is available to respond to calls from residents. After an investigation is completed, the officer will advise the concerned resident as to the results of that investigation.
Please see other security services provided by your HOA below.
Please see other security services provided by your HOA below.
Emergency Services
The Canterwood Security patrol vehicle contains a “Lifepak CR Defibrillator.” All Security staff in Canterwood are trained in the use of this device and certified in CPR. Canterwood Security monitors all emergency responses to Canterwood and when they hear a request for paramedics, they will respond to your location with the defibrillator in the event it is needed. This is an entirely automated device that, once applied, will automatically assess the condition of a person in cardiac arrest and apply the proper application.
Traffic Issues
If you feel that you have a traffic issue such as speeding in your neighborhood please contact Security. Security will respond to your home and take the essential information. In cases of speeding radar enforcement will be conducted at the location. In some cases, they will place the speed display trailer there for a period of time. All violators will be sent notices of the infraction, and if repeated, the violators will be subject to fines.
Special Patrol Requests
If you have a concern with any other issues such as vandalism, disturbances, unleashed/barking dogs, etc., please contact Security at 253-851-8592 and advise them of the situation.
Home Vacation Checks
Canterwood security personnel can provide property inspections for residents who are on vacation and request that their homes are patrolled and inspected during their absence. Security will conduct a foot patrol at the residence which includes looking for any suspicious activity or possible break-ins, checking doors and windows to see if they’re locked, pick-up newspapers if necessary and reporting any outdoor maintenance issues to Canterwood’s property management team. They will explain to you the option of temporarily installing a small inconspicuous computer chip outside your home called “ToCo.” This chip will ensure that Security conducts a daily inspection of your home and will record the time and dates that they were there. If there are any package left at your home during your absence, Security, with your permission, will remove the package(s) and store it at the Canterwood Property Room for safekeeping. This will reduce the appearance that no one is home. After securing the package, security will mail you a letter advising you that your package(s) have been stored, and telling you how to claim your property when you return. If interested, please fill out our online Vacation Form, for any other questions please call; 253-851-8592.
Alarm Response
There are many homes in Canterwood with security alarm systems. In addition to notifying the local law enforcement agency when alarms are triggered, the company that monitors your security system can directly contact the security patrol on site. If you want to have your alarm company contact Canterwood security, please advise them to call Canterwood Security directly at 253-851-8592 if the alarm is activated. The officer receiving the call will immediately respond, assess the situation and follow appropriate procedures.
Battery Jumper
The security vehicles are equipped with a battery jumper in case anyone in Canterwood requires a jump-start for his/her vehicle.
Monitor Emergency Services
Police and fire scanners are now provided at the Canterwood main gate and in the patrol vehicle. This enables our guards to monitor emergency calls made by residents in Canterwood. In these cases the main gate and the patrol officer will be prepared before the Police or the Fire Department arrives, and, if necessary, the patrol officer will respond to the resident’s home.
dwellinglive Profile and Visitor System
The dwellingLIVE System allows you to create a security profile and register visitors (permanent or scheduled).This helps security process your visitors more quickly (link to portal here).
dwellingLIVE Resident Quick Reference
dwellingLIVE Resident Quick Reference
Get a hardcopy list of Security Services: Security Services Listing
